Refunds and Cancellations

Operator days are booked for a specific date and we hold that date for you.

More than 14 days before the booked date: reschedule at no cost, or cancel for a full refund of fees paid, less any non refundable travel already booked at your request.

Between 7 and 14 days before: reschedule once at no cost, or cancel for a 50% refund of fees paid.

Less than 7 days before, or if the session cannot go ahead because key people are unavailable on the day: fees are non refundable, though we will do our best to reschedule where we can.

If you complete an operator day and do not leave with a documented weekly operating rhythm, a clear admin and quoting workflow, and a 30 day implementation checklist, you do not pay for that day and any fee already paid for it is refunded. Raise it with us on the day or within 7 days of it. Travel and accommodation costs already incurred remain payable.

Ongoing advisory is billed monthly in advance. You can cancel at any time with 14 days written notice by email. Cancellation takes effect at the end of the current paid month and the current month is not refunded, but you keep access to sessions and support for that period.

If we cancel or cannot deliver a booked session, you choose between a new date at no extra cost or a full refund of fees paid for that session.

Approved refunds are paid back to the original payment method, usually within 5 to 10 business days depending on your bank or card provider.

Nothing in this policy limits your rights under the Australian Consumer Law, including the right to a remedy if a service is not provided with due care and skill.